Refund policy

Please contact us at soulfullnessbox@gmail.com if anything within your box has been damaged or is missing. Please include your order number and a photo of the affected item/s so we can look into it for you.

We will review your case and determine the most appropriate remedy, which may include a replacement item or store credit.

Please ensure you contact us within 14 days from the date your order was shipped, as we are only able to process replacement requests within this timeframe.

Please note: We do not accept returns or offer refunds for change of mind. Soul-Fullness Box products come with guarantees under the Australian Consumer Law that cannot be excluded.